Through connected partnerships we provide innovative and trusted supply chain solutions.
NZ Primary Connect+ provides logistics services (including domestic freight, international freight, customs clearance, landside logistics and storage) for leading FMCG providers in New Zealand.
Our team is committed to fully understanding our customers’ supply chains to maximise efficiencies and reduce costs. They leverage years of expertise across retail, transport, commercial, supply chain, and operations to provide the best possible service experience.
End-to-end services
NZ Primary Connect+ Services
Domestic Transport
Road Transport
Be supported by our extensive network of road carrier partners
We ensure your products reach your customers efficiently across the North and South Islands. Our extensive network of trusted New Zealand road carrier partners provides the scale and flexibility required to meet your business demands.
We offer end-to-end logistics simplification that drastically reduces your operational workload and accelerates replenishment cycles. We achieve this through strategic actions like consolidating Less than Truckload (LTL) shipments, fine-tuning order profiles, and utilising Store Delivery Backloading, complemented by continuous network optimisation strategies.
Thanks to our reliable road transport network, we are committed to achieving a 98% or greater Delivery In Full On Time (DIFOT) performance for our customers.
When partnering with Primary Connect+, our customers gain access to:
- A network of 40+ trusted New Zealand carrier partners that have undergone strict onboarding processes, including meeting Woolworths’ industry leading fleet safety compliance
- Specialised solutions for maintaining business continuity during unexpected network outages or disruptions
- Efficient end-to-end tracking and management via ECargo
- Consolidation efficiencies that deliver market-leading rates
- Dedicated industry experts and specialists, including dedicated Account Managers
Coastal Shipping (Inter-Island Transport)
Unlock supply chain resilience and efficiency between islands.
Leveraging New Zealand’s unique geography, our coastal shipping service offers a seamless and robust solution for transporting goods between the North and South Islands. This vital service enhances your supply chain’s efficiency, resilience, and sustainability, often at a lower overall cost base compared to an exclusively road-based solution.
Coastal shipping acts as a strong contingency against road disruptions, severe weather events, and road closures, ensuring your supply chain remains fluid. Furthermore, by opting for sea freight, you actively contribute to reducing truck movements on New Zealand roads and supporting the nation’s sustainability goals.
We facilitate deliveries to both Primary Connect and third-party sites across the country, offering flexibility with your choice of Live Loads or Drop and Swap container solutions at specialised warehouses.
Gain access to:
- A sustainable transport solution that reduces road congestion and carbon footprint.
- Greater supply chain resilience and contingency during network disruptions.
- The choice of Live Loads or Drop and Swap at strategically located specialised warehouses.
- Reliable deliveries to both Primary Connect and external third-party sites.
Storage and Warehousing
State-of-the-art facilities that stay ahead of customer demands
We operate an extensive network of warehouses and distribution centres across Australia and New Zealand. Our high-quality product storage can create new efficiencies throughout your end-to-end supply chain.
Gain access to:
- An extensive network supporting a diverse range of commodities
- Real-time reporting and data-driven insights
- Integrated Warehouse Management Systems
- Co-location capabilities and inter-warehouse transfers
- Container movements to final destinations
Storage solutions tailored to your business
We offer both short-term and long-term storage solutions. By optimising delivery loads (e.g. full truck instead of half truck) and storing your products at competitive rates, you can simplify your workload and improve replenishment times.
Co-location Storage
With a complete picture of your supply chain, we can provide tailored storage solutions that include co-location within Woolworths distribution centres. This means fast and efficient replenishment and fulfilment at a reduced end-to-end cost.
Consolidation Hubs
Our cross-docking sites allow products to be received and transferred for delivery in the same location. That means we can distribute directly to your customers with minimal handling and storage time.
These sites provide seamless connections to the Primary Connect+ transport network, enabling less-than-truckload deliveries to a wide range of retail and food service locations. Enjoy more efficient deliveries, lower storage and costs, and faster fulfilment of orders.
International Shipping
We make international shipping more efficient and transparent
Our International Supply Chain imports around 90,000 containers a year from major ports and inland hubs around the world. We have strong relationships with major ocean carriers, providing multiple service and route options. We provide booking management systems, advanced milestone visibility and expertise in container optimisation.
Our dedicated team of customs and quarantine experts will navigate the complexities of international supply chains and logistics for you. This helps to make importing and exporting more streamlined, and supports you in maintaining continuity of supply.
Multiple service and ocean freight route options
Primary Connect+ has contract relationships with major ocean carriers, providing multiple service and route options. The scale of our operations affords us guaranteed space and equipment , as well as space recovery and flexibility with destination detention. Our commercial offering is designed to bring you cost stability and Annual, Quarterly and Spot Rate term pricing.
Gain access to:
- Connections to all major ocean carriers
- Forwarding agents across all major ports and locations
- Operational flexibility and cost stability
Landside Logistics & Customs Clearance Solutions
Your trusted partner in global trade
We simplify the complex world of wharf cartage, landside logistics and customs clearance to deliver your goods efficiently and on time. From the port to your door, we manage every step with precision and expertise.
Wharf Cartage
Our reliable fleet and experienced operators ensure your containers are picked up from the wharf and delivered to your destination safely and on schedule. We handle all port-side coordination to avoid delays. We leverage high productivity vehicles that enhance speed and efficiency to your warehouse.
Customs Clearance
Navigate international trade regulations with ease. Our licensed customs brokers ensure your goods clear customs quickly and compliantly, minimising duty costs and avoiding penalties. Our trusted trader status ensures a more seamless and efficient clearance process.
Why choose us?
The difference is in the details
We don’t just move cargo. We build partnerships.
- Expertise & Experience: With decades of experience, our team has the knowledge to handle even the most complex logistics challenges.
- Personalised Service: We believe in a hands-on approach. You’ll have a dedicated Account Manager who understands your unique needs.
- Compliance & Reliability: We stay ahead of changing regulations to ensure your operations are always compliant and your shipments are always on track.
- Cost-Effective Solutions: We optimise routes and processes to provide competitive pricing without compromising on service quality.
How it works
Your path to effortless logistics
- Request a quote: Tell us about your needs and we’ll provide a comprehensive, tailored quote.
- We manage everything: Our team handles all wharf bookings, customs declarations, and transport arrangements.
- Your cargo arrives: Your goods are delivered to your destination, on time and hassle-free, with full visibility along the way.
Tried and tested processes: With over 15 years of experience, we minimise wharf storage charges and have an efficient delivery scheduling process.
NZ Primary Connect+ Expertise
Produce
We move more than 500,000 cartons of fresh produce a year
We have been solving logistics problems and delivering value to fruit and veg supplier partners for over 10 years. We know how crucial the quality and condition of delivered produce is for your business.
Partnering with us means unlocking real-time support and problem-solving capability. This covers everything from packaging to fluctuating supply, and most importantly, managing critical timeframes to ensure product arrives fresh to market.
Gain access to:
- Tailored solutions for all products, farms and regions
- Local points of contact in every state
- Utilising third party carriers that meet our accreditation standards
- An extensive local network
Solutions that fit your business and product
Every kind of produce, every farm and every region requires their own specialised solutions. Our experienced team members are on the ground to understand the diverse needs and challenges of every customer – large and small.
A nationwide network with local coverage
Moving thousands of pallets of produce a year requires great partnerships with transport providers. Our transport carriers are reliable for the regions and corridors they work in.
Finding the sweet spot for your business
With efficient handovers, consistent temperature controlled environments and reduced handling we find ways to deliver fresher food faster. If you’re just starting out, we can provide advice and guidance on quality, standards, timing, packaging and compliance.
Temperature Controlled
One of the largest Temperature Controlled Networks with a wide reach
With decades of experience, our cold chain management and compliance systems are designed to meet and exceed industry standards, supporting the fresh and safe delivery of food products.
Our highly trained team follow strict guidelines to handle your specific products and protect their integrity. By reducing unnecessary steps and optimising deliveries, you will supply quality products faster and more efficiently every time.
Gain access to:
- Advanced facilities with significant transport infrastructure
- Robust cold chain management
- Specialised equipment to reduce the risk of temperature fluctuations
- A single service provider to simplify your supply chain services
Experience counts
Our team has decades of experience in temperature controlled supply chains and logistics. We understand and are highly responsive to the challenges of seasonal products, unscheduled changes and issue management.
When we work with a partner for the first time, we trial customised supply chain solutions to support you with a high-quality service that aligns with your business needs.
Ambient & General Merchandise
Decades of experience delivering to Woolworths Group and beyond
Our business is focused on finding new efficiencies in your supply chain. We optimise loads with high productivity equipment, and our transport hub provides options for less than full truck deliveries.
With a dedicated ambient and general merchandise team, we take a holistic view of your supply chain and inventory flow. This can help make it simpler for you to deliver your products to Woolworths Group and beyond.
Gain access to:
- Expert insights and analysis
- Multiple modes of reliable transport
- Advanced high-productivity equipment
- A network that is designed to handle peak seasonal demands
Future focused solutions
With network changes constant, our distribution centres are continuously improved. Our latest facilities are designed to support faster restocking, greater product availability and increased order accuracy. We also keep an eye on how changes might impact your business and plan ahead to reduce disruptions.
Less administration and paperwork
By allowing us to manage delivery time slots including auto recovery, we can help save you time and cost. And when it comes to invoicing, we aim to simplify the process by deducting our services from remittance, which means less paperwork for you.
Meet the team
Get in touch with our New Zealand team.
